Hook Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Hook. We set out the relationship between us and our players, explain responsibilities for accounts and activity on the platform, and describe how promotions, payments and disputes are handled. By using the site you agree to comply with these terms and any additional rules published in your account or on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or allow others to access your account. If you suspect unauthorised access, contact support immediately. We may suspend or close accounts that show suspicious behaviour, violate these terms or circumvent platform controls.

Verification and identification

We may require verification of identity and address before allowing certain account actions, including withdrawals. You agree to provide accurate, current and complete information, and to respond to verification requests. Failure to verify your identity may limit access to account features.

Eligibility requirements

Use of Hook is restricted to users who are legally permitted to gamble in their place of residence and who meet any applicable local rules. You must not open or use an account on behalf of another person. If eligibility checks are required, you agree to cooperate with those checks.

Acceptable platform use

Use the platform for lawful personal play only. Prohibited conduct includes fraud, laundering, misuse of bonuses, creating multiple accounts to gain advantage and any activity that harms the platform or other users. We reserve the right to investigate, limit or close accounts where misuse is suspected.

General bonus and promotion rules

Promotions, bonuses and free spins are offered subject to specific terms and conditions which apply in addition to these general terms. Activation, eligibility, wagering requirements, game contributions and withdrawal restrictions vary by promotion. Always review the promotion-specific rules in your account before opting in. Abuse of promotional offers may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

Available payment methods, minimums, limits and processing times depend on the chosen method and your verification status. We may require identity checks or additional documentation before processing withdrawals. Transaction times and fees are outside our full control and may vary by provider. We reserve the right to apply limits, hold funds for review and refuse or reverse transactions that breach these terms.

Dispute resolution

If you have a question or dispute, contact our support team at [email protected] with full details. We will investigate and aim to resolve issues fairly. If a resolution cannot be reached through our internal process, further steps will be outlined in the account dispute guidance available in your account area.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or your account. Continued use of the platform after changes are published constitutes acceptance. Check this page regularly to stay informed about current rules and obligations.