Responsible Gambling Policy

At Hook we take responsible gambling seriously. We want every player to enjoy their time with us, and to do that safely and within personal limits. That means offering clear tools to control play, practical guidance on spotting risky behaviour, and straightforward ways to restrict access to an account when needed.

Player protection principles

We focus on prevention and support. We encourage players to set limits, to use session reminders, and to act early if play stops being enjoyable. Our approach is practical: give players easy access to tools, keep processes simple, and make support available when requested.

Activity-control tools

Players can choose from a range of self-help options to manage activity. Typical controls include deposit limits, loss limits, session timers, time-outs and self-exclusion. These tools are designed to be set up in your account area or with help from our support team.

Deposit limits

Deposit limits help keep spending predictable. You can normally set daily, weekly or monthly deposit caps that fit your budget. Limits are adjustable from your account settings or by contacting support. Setting a lower deposit limit is a fast way to reduce risk.

Loss limits

Loss limits let you restrict how much you can lose over a chosen period. These are useful if you want to control downside and keep gambling within an agreed amount. Like deposit limits, loss limits are best set proactively and can be changed through your account or with support assistance.

Time limits and session reminders

Session controls and reality checks remind you how long you have been playing. You can set session lengths and opt in to receive periodic reminders. Time-outs offer a short break from play and are suitable when you need an immediate pause.

Self-exclusion

If you need to stop play for a longer period, self-exclusion is available. Self-exclusion blocks access to your account and prevents deposits for the chosen period. To start or lift an exclusion, contact our support team through your account; we will guide you through the process while respecting your privacy.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, neglecting other responsibilities, borrowing to gamble, or feeling anxious about play. If these occur, consider activating limits, taking a time-out, or self-excluding.

Tips for maintaining control

Keep gambling fun by setting a budget, using deposit and loss limits, taking regular breaks, and avoiding play when tired or under the influence. Treat gambling as entertainment, not income, and review your activity regularly to stay in control.

Professional help and support

If you need more support, please reach out to local professional services or speak with our support team via your account. We can apply account restrictions on request and provide information on where to find further help. You are not alone in taking steps to play more safely.