Response Time
Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site access problems. You can reach the team by email, phone or live chat and we will guide you through account checks, troubleshooting and basic security queries. Use the options below to contact the correct department and get timely, practical assistance from our support staff.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat and email support, typical response within 24 hours |
| General Enquiries | [email protected] - Billing, account questions and general requests; expect reply in 48 hours |
| Affiliate Enquiries | [email protected] - Partnerships, integrations and marketing queries; affiliate team replies within 72 hours |
| Phone | +1 312 645 2791 - Call or SMS available for urgent account issues |
| Working Hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or any matter that needs explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where relevant. Providing all information up front helps us process your request faster and avoid unnecessary delays.
Submit your enquiry
Need help? Contact our support team and we'll reply shortly. Name Email Message Send messageResponse Time
Our support team aims to respond to most inquiries within one business day. Simple questions are often handled the same day, while requests requiring verification, third-party checks, or manual review may take longer. For complex cases we will keep you updated on progress and provide an estimated timeline based on the issue. Response times can vary depending on volume and the nature of the request.
Feedback
We value your feedback. Please share any suggestions, ideas, or issues you encounter on the site. Every message is read carefully by our team and used to improve features, promotions, and the overall user experience. Your input helps us prioritise fixes and new features, so don’t hesitate to tell us what would make the site easier and more enjoyable to use.