Privacy & Data Protection
Welcome to Hook's Privacy Policy. This page explains how we collect, use, store and protect personal information when you use our site and services. We respect your privacy and aim to be clear about the data we process and your choices about that data.
Types of Data We Collect
We collect information you provide directly and data gathered automatically through your use of our services. The types of data include personal details, technical information and transactional records needed to operate an online casino and sportsbook service.
Personal Data
Personal data may include your name, contact details, date of birth, identity verification information and payment details. We collect this data when you register an account, make deposits or withdrawals, submit identity documents, or contact our support team.
Technical Data
Technical data covers information about your device and how you use our site. This includes IP address, browser and device type, operating system, pages visited, session times and referral sources. We use this data to maintain service performance and security.
Transactional Data
Transactional data includes account activity, bets placed, game history, deposits and withdrawals. We store these records to manage your account, process transactions, detect fraud and comply with internal policies.
How We Use Information
We use collected data to deliver and improve our services, process payments, verify identity, prevent fraud, respond to inquiries and provide customer support. We may also use aggregated or anonymized data for analytics and product development. We do not use personal data for purposes outside those described here without notice or consent where required.
Data Protection Practices
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss or misuse. Access to personal data is limited to employees and partners with a legitimate need. While we strive to safeguard your information, no system is completely secure and we encourage you to use strong account credentials.
Cookies and Tracking Technologies
We use cookies and similar technologies such as web beacons and pixels to provide core site functions, remember preferences, analyze site usage and support marketing efforts. Cookies fall into categories such as essential, functional, performance and advertising. You can manage cookie preferences through your browser or account settings, though disabling some cookies may affect site functionality.
User Rights
You have rights over your personal data, including the right to access, correct, delete or restrict processing of information we hold about you. You may also object to certain processing activities. Exercising these rights may be subject to verification checks to protect against unauthorised requests.
Access, Correction and Deletion
You can review and update certain account details in your account settings. For other requests, please contact our support team at [email protected]. We will respond to requests in line with applicable requirements and within a reasonable timeframe where permitted.
Information Sharing and Third Parties
We may share personal data with service providers who perform functions on our behalf, such as payment processors, fraud prevention services and analytics providers. We may also disclose information when required by law or to protect our rights. We do not sell personal data for third-party marketing purposes.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Material changes will be posted on our site and, where appropriate, communicated through your account. We encourage you to review this page periodically to stay informed about how we protect your information.